FAQ

【Others】
Sending and receiving parcels at the hotel
You can send and receive parcels from the hotel.

For shipping from the hotel, only Yamato Transport cash on delivery is available.

If you …Continue reading
【Others】
Do you have a hotel brochure?
There are no pamphlets.
Please see the hotel's official website for the latest information.
【Use with children】
Are there any facilities and services for children?
The following items are available:

●Strollers in the dining area※·Baby chair
●Children's tableware※
●Baby bed in Large Bath
●Children's yuk…Continue reading
【Hotel / Guest rooms】
Are there any extra beds available?
No, our hotel does not have extra beds.
If you require an extra bed, please book an additional room.
【Hotel facilities / Equipment】
Can I charge an electric car
There are no charging facilities in the hotel.
There is a charging facility nearby.

【Nagasaki Toyota Motor Shimabara Store】
●Street address…Continue reading
【Hotel / Guest rooms】
Can I pay with PayPay?
Yes. You can pay using PayPay.
【Hotel / Guest rooms】
Do I pay when I check in or when I check out?
As check-out times are busy, we generally ask that you pay at the time of check-in.
We appreciate your understanding and cooperation.
【Hotel / Guest rooms】
Please tell me the safekeeping of valuable items
If your room has a safe, please place it in the safe.
Alternatively, you can leave your valuables with us at the front desk.
【Hotel / Guest rooms】
Are there smoking rooms / non-smoking rooms?
There is no distinction between smoking and non-smoking.
Smoking is allowed in all rooms.

Deodorization services are available.
Please ask …Continue reading
【Meals / Restaurants / Bars】
Can I order drinks (all you can drink) with my meal?
You can order it during dinner.
We do not offer all-you-can-drink options.
※Some plan, such as buffets, include all-you-can-drink.

【Alcohol…Continue reading
【Pets】
Can you stay with pets?
Please note that we do not accept guests with pets.
Additionally, please refrain from letting pets sleep in your car in the parking lot.
【Information on surrounding area】
What are the convenience facilities in the vicinity?
The following facilities are located around the hotel.

■Convenience store(LAWSON):1-minute walk

■Laundromat:Within the premises of the hot…Continue reading
【Hotel facilities / Equipment】
Can I see the sunrise or sunset?
You can see the sunrise rising over Ariake Ocean.
※Only available at the entrance, Large Bath, some dining venues, and ocean view rooms.

Th…Continue reading
【Hotel / Guest rooms】
What kind of room types are available? feature is?
●Single
For business or traveling alone

●Twin
To you who are a bed sect

●Japanese-Western style room
Spacious with beds and tatami mats

●…Continue reading
【Hotel facilities / Equipment】
Is there a recommendation spot for commemorative photography?
Immediately upon entering the hotel grounds you will come across Hosen-no-Taki Fall.
Shimabara only waterfall with a head of 14m welcomes yo…Continue reading
【Meals / Restaurants / Bars】
Is there a beer garden?
We are the only hotel on Shimabara Peninsula that operates a rooftop beer garden only during the summer.

While overlooking the Ariake Ocean…Continue reading
【Information on surrounding area】
Is there a beach nearby?
There are two beaches near the hotel.

【Nagahama Beach】
Unzen Kojiro, Unzen City, Nagasaki Prefecture(30 minutes by car from the hotel)

【Ma…Continue reading
【Meals / Restaurants / Bars】
Is it possible to deal with allergies?
Yes, certainly.
We will do our best to accommodate you, such as replacing or removing the affected ingredients.
Please contact us at least 3…Continue reading
【Hotel facilities / Equipment】
What is the toilet
All rooms are Western-style, complete with shower toilet and hot toilet seat.

Additionally, multi-purpose toilets are available on the 1st …Continue reading
【Bathing / Baths】
Please tell me about the hot springs and their spring quality.
Shimabara Onsen a natural hanging sink of Shimabara Onsen.
It is a hydrogen carbonate spring that is good for your health and skin.

【Effica…Continue reading
【Others】
Do you have Chanchanko?
Yes, we do provide.
Red and purple (with hat) are available for free rental.
If you wish to use this service, please contact us in advance.…Continue reading
【Hotel / Guest rooms】
Can I stay only for minors?
Parental consent is required.
You can stay if you provide a consent form or can confirm that your guardian has given consent to your stay in…Continue reading
【Hotel / Guest rooms】
Can I use a credit card?
Yes. The following credit cards are accepted at the front desk.
●Visa
●Mastercard
●JCB
●American express
●Diners Club
●DISCOVER
●UnionPay
●d…Continue reading
【Bathing / Baths】
Is it possible to make a day trip?
This facility does not offer day-trip hot spring baths.
【Information on surrounding area】
Is there a convenience store near the hotel?
Right after leaving the hotel, LAWSON is across the road.
Seven- Seven-Eleven Family Mart is also a 3-minute drive from the hotel.
【Bathing / Baths】
Is there a clock at the Large Bath
It is not in Large Bath (including sauna).
There is a clock in the dressing room.